On great customer service
http://www.joelonsoftware.com/articles/customerservice.html
It's nice to read about someone taking their work seriously, including somewhat about why and how customer service should be integrated with the rest of the company instead of being an outsourced and/or dead end job.
I haven't been updating, partly because I'm borrowing Heather's computer and I'm not keeping up with reading let alone posting (work on my computer has been delayed because a basement leak has been getting priority), and partly because I haven't been running into links I was enthusiastic about.
It's nice to read about someone taking their work seriously, including somewhat about why and how customer service should be integrated with the rest of the company instead of being an outsourced and/or dead end job.
I haven't been updating, partly because I'm borrowing Heather's computer and I'm not keeping up with reading let alone posting (work on my computer has been delayed because a basement leak has been getting priority), and partly because I haven't been running into links I was enthusiastic about.